Protecting your information is our responsibility

1. Introduction & Scope

tk789 ("we", "our", "platform") operates a safe and reliable online casino and betting service for players in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental right. This Privacy Policy ("Policy") describes what types of information we collect, how we use it, who we may share it with, and how you can exercise your rights.

By using the tk789 website, mobile platform, or any of our services, you consent to the terms of this Policy. If you have any questions about this Policy, please contact us through the details provided below.

2. What Information We Collect

We collect different types of information at various stages of our relationship with you. These are described under the following categories:

2.1 Information You Provide Directly

When you create an account or use our services on the platform, the following information may be collected:

• Full name and date of birth (for age verification — for those aged 21 or above only)
• Email address and contact details
• Residential address
• National ID card or passport details (for identity verification)
• Financial transaction details (related to bKash, Nagad, Rocket, Upay, or bank transfers)
• Login credentials (username and encrypted password)

2.2 Automatically Collected Information

When you visit our website, certain technical information is collected automatically:

• IP address and device information
• Browser type and operating system
• Time spent on the website and pages visited
• Information from cookies and similar tracking technologies
• Gameplay history and betting activity

2.3 Information Received from Third Parties

We may sometimes receive information from third-party service providers, such as identity verification services or fraud prevention systems. This information is used solely to ensure the security of the platform.

3. Purpose of Using Information

tk789 uses your information for the following legitimate purposes:

• Account management: To create, verify, and maintain your account and to provide services.
• Processing financial transactions: To securely process your deposit and withdrawal requests (bKash, Nagad, Rocket, Upay, or bank transfers).
• Identity verification and age confirmation: To ensure that only individuals aged 21 or above use the platform.
• Customer support: To provide 24/7 support via live chat and email.
• Security and fraud prevention: To detect and prevent unauthorized access, fraud, and money laundering.
• Meeting legal obligations: To comply with applicable laws and regulations.
• Service improvement: To analyze and improve the user experience.
• Communication: To inform you of important information related to your account or transactions.

4. Sharing & Disclosure of Information

We may share your information with third parties in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who perform specific functions on our behalf — such as payment processing, identity verification, IT services, and customer support. These parties process information only according to our instructions and are bound by confidentiality agreements.

4.2 Legal Requirements

We may be required to disclose information to comply with court orders, government directives, or applicable legal obligations.

4.3 Fraud Prevention

Necessary information may be shared with security agencies to protect the integrity of the platform and to prevent fraud or money laundering.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred. In such cases, we will notify you in a timely manner.

5. Cookies & Tracking Technologies

tk789 uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.

5.1 Types of Cookies

• Essential cookies: Required for the basic functionality of the platform — login sessions, security tokens, etc.
• Performance cookies: Help analyze website usage to improve service quality.
• Functional cookies: Remember your preferences and settings, such as language selection.

5.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling certain essential cookies may prevent some features of the platform from working correctly.

6. Data Security Measures

tk789 has adopted modern technical and organizational measures to ensure the security of your information:

• SSL encryption: All data transmissions are secured by SSL/TLS encryption.
• Data encryption: Sensitive information, especially financial and identity-related data, is stored using strong encryption algorithms.
• Access controls: Only authorized personnel can access personal information, and they are bound by confidentiality obligations.
• Regular security audits: Our systems undergo regular security testing and review.
• Two-factor authentication: An additional verification layer is used to protect accounts.
• Data minimization: We collect only the information necessary to provide our services.

While we are committed to ensuring the highest level of security, data transmission over the internet is not entirely risk-free. It is your responsibility to keep your account login credentials confidential and to log out when not using the platform.

7. Data Retention Period

tk789 retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• All applicable information is retained while the account remains active.
• After an account is closed, certain information may be kept for a specified period to meet legal obligations.
• Financial transaction records are retained in accordance with legal requirements.
• Information used for marketing purposes is deleted after you withdraw your consent.

Once the defined retention period expires, your information is securely deleted or anonymized.

8. Your Rights & Choices

As a tk789 user, you have the following rights over your own information:

8.1 Right to Access

You may request to know what information we hold about you.

8.2 Right to Correction

If any of your information is inaccurate, you may request a correction. Some information can be updated directly in your account settings.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly for direct marketing.

8.5 Right to Data Portability

You may receive the information you have provided in a structured, commonly used format.

To exercise any of the above rights, please contact us. We will make every effort to respond to your request within a reasonable time.

9. Protection of Minors

tk789 is intended only for individuals aged 21 or above. We do not knowingly collect or process personal information from anyone under the age of 21.

If we receive information indicating that a registered user is under the age of 21, we will immediately close that account and delete the associated information. If you believe a minor has accessed our platform, please notify us immediately.

10. Third-Party Links

Our platform may include services from game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other partners. These third parties have their own privacy policies, for which we are not responsible. We recommend that you review the privacy policies of these parties.

Payment processors (such as bKash, Nagad, Rocket, Upay, and banks) follow their own privacy policies. tk789 does not control the data practices of these parties.

11. Changes to the Policy

tk789 may update this privacy policy from time to time. We will inform you of changes in the following ways:

• The updated policy will be published on the website.
• For significant changes, a notification will be sent to your registered email address.
• The updated policy will include the date of the most recent revision.

Continued use of the platform after any changes will be considered as your acceptance of the updated policy. If you do not agree with the policy, you may request that your account be closed.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide assistance in both Bengali and English.

For privacy-related requests, we will take the necessary steps after verifying your identity.